FAQ
An ecological wash, eco-wash or dry cleaning, is the deep cleaning and maintenance that we do to the interior and exterior of your car, without using water. In other words, we remove all the dirt without wasting a single drop of water. And, in addition, we help you preserve the good condition of your vehicle, so that you do not have repair costs in the medium term.
We use 100% biodegradable products (foams, liquids, sprays) to remove all dirt particles, which will then be absorbed by our microfiber towels. In this way, we not only take care of your car, but also our environment. Because we do not pollute the environment with CO2 or the toxic residues of common soaps and detergents.
If you do not wash your car, in the short or medium term, you will have repair or replacement costs. Because it is not only about the aesthetics of your vehicle, but about giving it the respective maintenance that allows it to serve you for much longer. On the other hand, the worst thing is not the stains or imperfections that you can see on the surface, but the microorganisms that are in the dirt polluting the air you breathe inside your car. And this affects your health, causing diseases of the respiratory system to you and your family.
The time required for services depends on the size / type of vehicle you have and the service package requested. Approximate times for a single technician can be between 1.5 hours to 3.0 hours. Likewise, it should be noted that you can take advantage of your time while we take care of your vehicle.
The frequency of washing your car depends on some factors, such as: the type of service you need, the use you give it, the carelessness or unforeseen events that may occur, the area where you live, among others. But remember that your vehicle is an investment, so it is better to have the respective professional maintenance and avoid unforeseen repair costs. So, in general terms, we suggest that every one or two months you put your car in reliable hands, so that it receives the care it needs and stays with you for much longer.
Certainly yes, because it is not only about cleaning the stains or disappearing the imperfections that are visible. Keep in mind that when there is dirt inside your car, you are breathing air contaminated with mites, bacteria, viruses, etc. and you are at risk of getting sick. If the exterior of your vehicle is not protected, it may be damaged earlier than expected. Or if you want to sell it, you will have to price it lower than what you could ask if it were in good condition.
At Ecoliq Car Wash we also have services to disinfect and maintain your car. For example, Disinfection against COVID19, Leather hydration, Rain repellent, Polishing by piece, Sealing by seat, Body decontamination, Renewal of plastics, Trunk cleaning, Roof cleaning, Nano Wax, Cleaning of air ducts and Protection of tires. We have thought of everything to help you save money, protect the health of your family members and not pollute the environment.
We applied the sanitizer with a spraying and rubbing technique on doors, plastics, glove boxes, upholstery, carpet, roof, windows, trunk and interior suitcases (or handles). The application of this product not only eliminates existing viruses, bacteria and fungi, but also has an inhibitory effect on the virus during the 24 hours after treatment. We recommend hiring the washing service together with the disinfection service since the previous step for a good disinfection is a good vacuuming and cleaning of the vehicle.
In these times, we know that in the face of the COVID-19 situation every day is more delicate, we have to adapt health care measures. Thinking of our clients, we recommend requesting the sanitation service every time you contract Ecoliq Car Wash plans, in order to keep the health of the clients and their occupants safe.
The safest on the market is a hospital grade sanitizer (Registered by the EPA), which in addition to cleaning kills 99.999% of bacteria and viruses, including COVID-19, H1N1, MRSA, Norovirus, HIV, Legionella, Pseudomonas aeruginosa, Hepatitis A, B and C, Ebola Virus among others.
This disinfectant is manufactured in the USA, it also eliminates fungi such as mold and slows its growth. It is ideal for cleaning and disinfecting hospitals, the food industry, among others (vehicles). In addition, it has the NSF certification which means that it is not dangerous if it comes into contact with food (no rinsing is required), it is colorless, odorless and does not damage water resistant fabrics. It is used for cleaning carpets and to neutralize storage odors, etc.
The Ecoliq Car Wash network consists of hundreds of professional technicians in all of your areas, who meet our strict requirements for insurance, equipment, experience and performance. We specialize in mobile details, so WE COME TO YOU! No need to drive to a physical location and wait hours or organize trips to and from the service location. It’s simply the easiest and most convenient way to itemize your car.
We schedule appointments from Monday to Friday between 7 a.m. and 4 p.m., Saturdays will be by reservation. Overnight service is generally available in most areas, but cannot be guaranteed at all times. Once you submit your service request, we will provide you with appointment options via text message, whatsApp, email, or phone.
To know the prices of the packages we have for you, you must Install and register for free in our app at https://app.ecoliq.com
Additional charges may apply for excess pet hair, mold / mildew, human or animal biological waste, and excess dirt. If your vehicle has one of these problems, your technician will inform you of the additional charges before work begins. Surcharges are 20-50% of the cost of the service package. Additional charges will also apply if you require services not specified in the packages. Surcharges will be notified by text message, whatsApp, email or phone.
You can pay with PayPal or credit card when requesting the service in our app.
Tips are always appreciated for excellent customer service. Ecoliq Car Wash at no time will require their client, additional payments of tips for any of their packages contemplated in the App and on its website, it will only be at the discretion of the client, if he considers rewarding the technician for having performed an excellent service.
The best way to ensure your satisfaction is to thoroughly inspect your vehicle BEFORE the technician leaves. In case something comes to light after the service, we will offer to remedy any issues if you are not satisfied with the results. All of our customers are asked to review technician performance on a scale of 0-5, with 5 being the best. Your rating, as well as any comments, will be shared with the service technician. We expect service technicians to maintain a 4-star rating to stay active with the company. You will be able to see the comments of other clients in our app.
Yes, we provide gift certificates through the app, with which you can receive discounts, free washes, promotions or an additional service bonus.
Any problem you may have with the Ecoliq Car Wash APP, be it due to not being able to enter or carry out a process that may allow you to complete the contraction of plans and service, you can write to the technical support email: support@ecoliq.com and as soon as possible Possibly a technical support staff will respond to you.
If you need an answer to a question that is not listed in this section, feel free to email us at: Customer Service info@ecoliq.com