Ecoliq Car Wash Privacy Policy

Effective Date: June 15, 2026
Last Updated: June 15, 2026

This Privacy Policy explains how Ecoliq Car Wash, operated by ECOLIQ LLC (“Ecoliq,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when you visit our website, book a service, communicate with us, or use our products or services.

This Privacy Policy applies to Ecoliq websites, including ecoliq.com, carwash.ecoliq.com, online booking tools, phone bookings, SMS communications, email communications, customer support, mobile car wash services, detailing services, and related services offered by Ecoliq.

By using our website or booking a service with Ecoliq, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through our website, or from service providers that help us operate our business.

1. Information You Provide to Us

We may collect information you voluntarily provide, including:

1. Name.
2. Email address.
3. Phone number.
4. Service address or vehicle location.
5. Billing information.
6. Vehicle information, including make, model, year, color, vehicle type, and service notes.
7. Booking details, selected service package, appointment date, and appointment time.
8. Customer support messages, complaints, feedback, surveys, or service requests.
9. Photos, videos, or descriptions you send to us regarding your vehicle or service.
10. Any other information you choose to provide.

You may choose not to provide certain information, but doing so may prevent us from booking, confirming, or completing your requested service.

1. Payment Information

When you make a payment or provide a payment method, your payment information may be processed by third-party payment processors such as Stripe, PayPal, or other authorized providers.

Ecoliq does not intentionally store full credit card or debit card numbers on its own systems unless expressly stated otherwise.

Payment processors may provide us with limited transaction details, such as payment status, transaction ID, last four digits of the card, card brand, billing name, and billing contact information.

1. Service Photos, Videos, and Inspection Records

Ecoliq or its technicians may take photos or videos of your vehicle before, during, and after service for documentation, quality control, damage verification, training, customer support, dispute resolution, and service improvement.

We will not intentionally publish identifiable customer information for marketing purposes without appropriate permission.

1. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

1. IP address.
2. Browser type.
3. Device type.
4. Operating system.
5. Pages visited.
6. Date and time of visit.
7. Referring website.
8. General location information.
9. Cookie and similar tracking information.

This information helps us operate, secure, and improve our website and services.

2. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to improve user experience, remember preferences, analyze website traffic, measure marketing performance, and support advertising activities.

You may configure your browser to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

We may use third-party analytics or advertising tools, including tools provided by Google, Meta, or other advertising platforms, if implemented on our website.

These third parties may collect information according to their own privacy policies.

Additional information about cookies and similar technologies is provided in our Cookie Policy.

3. How We Use Personal Information

We may use personal information for the following purposes:

1. To process, confirm, schedule, reschedule, or cancel service appointments.
2. To provide mobile car wash, detailing, and related services.
3. To communicate with you about your booking, technician arrival, service status, payments, claims, or customer support.
4. To process payments, refunds, cancellation fees, no-show fees, and service charges.
5. To verify service addresses, vehicle type, package selection, and vehicle condition.
6. To assign technicians, contractors, vendors, or service providers.
7. To document vehicle condition before, during, and after service.
8. To respond to inquiries, complaints, support requests, or warranty claims.
9. To improve our website, services, operations, marketing, and customer experience.
10. To send service-related messages, appointment reminders, updates, and surveys.
11. To send marketing communications, promotions, or offers where permitted by law.
12. To detect, prevent, or investigate fraud, unauthorized activity, abuse, safety issues, or violations of our Terms and Conditions.
13. To comply with legal obligations, enforce our agreements, and protect our rights, property, customers, technicians, and business.

4. SMS, Phone, and Email Communications

By providing your phone number or email address, you authorize Ecoliq to contact you regarding your booking, appointment, technician assignment, service status, payment, customer support, claims, and customer satisfaction surveys.

We may send SMS text messages for service-related purposes, including appointment confirmations, arrival updates, access instructions, payment reminders, and service follow-up.

Marketing text messages, if used, may require separate consent. You may opt out of non-essential marketing text messages by replying “STOP” or by contacting us directly.

Message and data rates may apply depending on your mobile carrier. Ecoliq is not responsible for charges imposed by your mobile service provider.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us directly.

Even if you opt out of marketing messages, we may still send service-related or transactional communications when necessary to complete your booking, process payments, provide customer support, or comply with legal obligations.

5. How We Share Personal Information

We do not sell your personal information for money.

We may share personal information when necessary to operate our business and provide services, including with:

1. Technicians, contractors, subcontractors, vendors, and service providers assigned to complete your service.
2. Payment processors, including Stripe, PayPal, or other authorized providers.
3. Website hosting, booking, scheduling, customer support, email, SMS, analytics, and marketing service providers.
4. Business partners when necessary to fulfill a service request.
5. Professional advisors, including attorneys, accountants, insurers, or consultants.
6. Government authorities, law enforcement, courts, or regulators when required by law.
7. Third parties involved in a business transaction, such as a merger, sale, financing, restructuring, or transfer of assets.
8. Other parties when necessary to protect the rights, safety, property, or security of Ecoliq, our customers, technicians, service providers, or the public.

When your service request is assigned to a technician, contractor, or service provider, we may share your name, phone number, service address, vehicle information, selected package, appointment details, access instructions, and service notes.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment processors, advertisers, social media pages, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Your use of third-party websites or services is subject to their own terms and privacy policies.

7. Advertising and Analytics

We may use advertising and analytics tools to understand website traffic, measure advertising performance, improve our services, and show relevant content or offers.

Third-party advertising partners may use cookies, pixels, or similar technologies to collect information about your interactions with our website and other websites.

This information may be used to provide interest-based advertising or measure campaign performance.

You may be able to manage advertising preferences through your browser settings, device settings, or privacy tools provided by advertising platforms.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, payment system, transmission method, or storage system is completely secure.

We cannot guarantee absolute security of personal information.

If we become aware of a data incident that legally requires notice, we will provide notice as required by applicable law.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business records, resolve disputes, process claims, comply with legal obligations, enforce agreements, prevent fraud, and operate our business.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and legal or operational requirements.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

If you believe that a child under 13 has provided personal information to us, please contact us at support@ecoliq.com.

11. Texas Privacy Rights

Depending on applicable law and whether Ecoliq is subject to specific privacy requirements, Texas residents may have certain rights regarding their personal information, including the right to:

1. Confirm whether we process their personal information.
2. Access personal information we maintain about them.
3. Correct inaccuracies in their personal information.
4. Request deletion of personal information.
5. Obtain a copy of personal information in a portable format.
6. Opt out of certain processing activities, such as targeted advertising, sale of personal data, or certain profiling activities, where applicable.

To submit a privacy request, contact us at support@ecoliq.com.

We may need to verify your identity before processing your request.

We may deny or limit a request when permitted by law, including when necessary to complete a transaction, provide a requested service, comply with legal obligations, prevent fraud, protect safety, maintain business records, or defend legal claims.

12. Sensitive Personal Information

Ecoliq does not intentionally collect sensitive personal information unless necessary for a specific service-related purpose or unless you voluntarily provide it.

If your vehicle contains biological waste, hazardous materials, medical items, personal documents, or other sensitive materials, you are responsible for removing them before service.

If such conditions are discovered, Ecoliq may refuse service, stop service, apply additional charges, or request additional information necessary to safely evaluate the situation.

13. Your Choices

You may:

1. Decline to provide certain personal information, although this may prevent us from providing services.
2. Request correction or deletion of certain personal information, subject to applicable law.
3. Unsubscribe from marketing emails.
4. Opt out of non-essential marketing text messages.
5. Disable cookies through your browser settings.
6. Contact us with privacy-related questions or requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update this Privacy Policy, we will revise the “Last Updated” date above.

If we make material changes, we may provide additional notice through our website, email, or other appropriate means.

Your continued use of our website or services after a revised Privacy Policy is posted means you acknowledge the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Ecoliq Car Wash
Operated by ECOLIQ LLC
Website: https://carwash.ecoliq.com/
General inquiries: info@ecoliq.com
Customer support and privacy requests: support@ecoliq.com